PRIVACY POLICY

Updated: 10/31/16

This is the website of ARC Document Solutions Company.

The information you provide is controlled by ARC Document Solutions Company.

Our address is:

We can be reached at:

1-800-263-1640
Monday - Friday
6:00am - 3:00pm Pacific Time
arcsupplies.questions@e-arc.com

Our Policy on Privacy

Since 1917, ARC Document Solutions Company has developed trusted relationships with our Customers. We have always protected the privacy of our customer and have never sold, traded or shared any customer names or information with any source or business. This policy holds true with our website and is consistent with our company’s history.

ARC Document Solutions Company believes that your personal information including your purchase history, email and delivery addresses, as well as credit card data belongs to you. In order to serve you better, we collect only this type of information when you provide it to us. Please be assured that we do not rent, sell or trade your information to any third party.

What information we collect and why

The reason we collect personal information is to provide you with an efficient shopping experience. For each visitor to our Web page, our Web server automatically recognizes only your domain name, but not your e-mail address (wherever possible). We collect only the domain name, but not the e-mail address of visitors to our Web page, aggregate information on what pages you access or visit, information you volunteer, such as survey information and/or site registrations.

The information we collect is used to improve the content of our Web page, and is not shared with other commercial organizations. With respect to cookies: We use cookies to record session information, such as items that you would like to add to your shopping cart.

We send an e-mail to confirm the receipt of online orders. You may receive additional e-mail or telephone contact from us with information regarding your order. Only if necessary, we will provide your telephone number to the delivery service transporting your merchandise, should they need to contact you regarding the delivery of your order.

If you supply us with your email address online you may receive periodic emails from us with information on new products, services or sales promotion.

If you supply us with your postal or delivery address on-line you may receive periodic mailings from us with information on new products, services or sales promotion.

If you supply us with your telephone number on-line, you may receive telephone contact from us with information regarding new products, services or sales promotions.

If you do not wish to receive such notices, please let us know by calling us at the number provided above, e-mailing us at the above address, writing to us at the above address, or logging into your online account and updating your preferences accordingly.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will update any material changes in the Privacy Policy posted on our site. We will also provide you with the ability to opt out of these new uses.

If you are concerned about how your information is used, you should check back at our Web site periodically.

Customers may prevent their information from being used for purposes other than those for which it was originally collected by calling us at the number provided above, e-mailing us at the above address, or writing us at the above address.

Upon request we provide site visitors with access to unique identifier information (e.g., customer number or password) that we maintain about them via e-mail to the e-mail address used during the registration process.

You may access this information by calling our Customer Service Department, Toll-Free during regular business hours or writing to us at the above address.

Upon request we offer visitors the ability to have inaccuracies corrected in contact information. Information may be corrected by sending us e-mail at the above address, calling us at the above telephone number, or writing to us at the above address.

With respect to security: We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site. When we transfer and receive certain types of sensitive information such as financial information, we redirect visitors to a secure server and will notify visitors through a pop-up screen on our site.

We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site and are continually striving to improve those security measures.

A Special Note About Children

Children (persons under the age of 18) are not eligible to use this site unsupervised. We ask that children not submit any personal information to us. If you are under the age of 18, you may only use this site in conjunction with and under the supervision of your parent or guardian.

If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number.